Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require an RMA number. You may contact [email protected] to request an RMA number and return address.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not receive a full refund.

All products returned are subject to a 20% re-stocking charge plus any shipping charges incurred to and from the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Shipping

The Customer is responsible for return shipping fees, and any shipping fees incurred by Seller for the initial shipment to the Customer; collect shipments will not be accepted. Free shipping only applies when the Customer keeps the merchandise.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at [email protected].

Cancellations

Any request for order cancellation, rescheduling or modification by Buyer must be made in writing and such action must be approved in writing by an authorized agent of Seller. Such request should be made to Seller at least one (1) day from scheduled shipment date in order to be considered. In the event of cancellation, Buyer shall have no rights in partially completed goods. Seller, in its sole discretion, may accept or reject a request for order cancellation or modification and
Buyer shall have no rights to cancel any firm order. Notwithstanding anything contained herein to the contrary, for non-standard products, built to Buyer’s specifications or pursuant to Seller’s design, Buyer shall have no right to cancel or reschedule the delivery of any such non-standard products.

Damaged Items

We are not responsible for the performance of shipping companies. Once a package leaves the facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact [email protected], and we will file the claim, on your behalf.

Beyond Backyards is not responsible for damages caused by the shipping company. Please examine all shipments prior to signing for the product.

Glass backboards can be the most likely to sustain severe damage in transit, so check the backboard carefully. Verify the glass on the backboard is still solid at time of delivery.  Tempered glass does not crack, and is designed to shatter if broken.

If the backboard is shattered please do not refuse delivery of the carton.  There are additional parts inside the box that will still be good and will be required for system assembly.

Please write the following on the delivery receipt, “Backboard shattered at time of delivery”.  Simply email us the delivery receipt and photos of damage and we will send a replacement backboard the following business day.  In the meantime, you can still set the anchor and allow the concrete to cure while the replacement is in transit.

If your shipment seems to be delayed, contact the shipping company directly using your tracking number.  They will have the most up to date info on the status of your shipment.Do not refuse delivery if merchandise is damaged. Note any and all damage to the merchandise on the delivery receipt to ensure coverage by the carrier’s liability. Write “Subject to Inspection” next to your name at time of delivery. Please note, if you live down a road, development,  or driveway that the delivery truck cannot access, your delivery will not be able to be completed.